mcw asia Privacy Policy

This privacy policy applies to all services, websites, and mobile applications of the mcw asia platform. When you register, log in, or use any service on mcw asia, you are considered to have accepted the terms of this policy.

mcw asia believes that user privacy is a fundamental right. That is why we take the greatest care at every step of collecting, processing, and storing your information. This document is prepared for users in Bangladesh and is based on applicable data protection principles in Bangladesh.

mcw asia's Terms and Conditions and this privacy policy work as complementary documents. Reading both together will give you a clear understanding of the full terms of using the platform.

mcw asia collects only the information necessary to provide its services. No unnecessary or excessive information is collected.

2.1 Registration and Identity Information

• Full name, date of birth, and gender
• Mobile number and email address
• Username and encrypted password
• National ID or passport number (for KYC verification)

2.2 Financial and Transaction Information

• bKash, Nagad, Rocket, or Upay mobile wallet number
• Bank account details (for bank transfers)
• Deposit and withdrawal history
• Transaction date, time, and amount

2.3 Device and Usage Information

• IP address, browser type and version
• Device type (mobile, tablet, or desktop) and operating system
• Session duration and pages visited
• Cookie and local storage data

mcw asia collects information through the following means:

3.1 Directly from the User

You provide information directly when filling out the registration form, during the login process, KYC verification, information given in support chat, and when updating personal settings.

3.2 Automatically

Some information is collected automatically through cookies, pixel tags, and log files while using the website or app. This information is used to maintain the security and performance of the platform.

3.3 From Third Parties

Limited information may be received from trusted third parties for payment processing and identity verification purposes. In such cases, the third party is also required to follow mcw asia's data protection standards.

Collected information is used only for the specific purposes listed below:

• To create accounts and verify identity
• To process deposits, withdrawals, and other financial transactions
• To provide uninterrupted betting and gaming services
• To prevent fraud, money laundering, and unauthorized access
• To provide 24/7 customer support and resolve complaints
• For technical improvement and security testing of the platform
• To send relevant promotional messages (only with your consent)
• To ensure compliance with responsible gaming policies

mcw asia never sells your information or transfers it to third parties for commercial purposes.

mcw asia shares information with third parties only in very limited circumstances and under strict conditions.

5.1 Service Provider Partners

Payment gateways (bKash, Nagad, Rocket, Upay, and banking partners) and technology service providers may receive specific information necessary to carry out their functions. These partners are contractually bound to keep information confidential.

5.2 Legal Obligations

Specific information may be provided upon receiving a written order from a judicial or administrative authority in accordance with applicable laws in Bangladesh. In such cases, only the information specified in the order is provided.

5.3 Fraud Prevention

Information may be exchanged with cybersecurity agencies or financial institutions solely for the purpose of preventing fraud or money laundering, which is done in the direct interest of protecting users.

mcw asia takes several technical and organizational steps to protect information:

• Data in transit is secured through SSL (Secure Socket Layer) encryption
• Passwords are stored in encrypted hash form and are not readable in plain text
• Firewalls and intrusion detection systems are active at the server level
• OTP verification is used to access accounts
• Data access is limited to authorized staff only and is regularly audited
• Suspicious activity is automatically detected and blocked

However, complete security on the internet cannot be guaranteed by anyone. You are therefore also responsible for keeping your login information secure.

The mcw asia website uses cookies that help improve your browsing experience. Cookies are small text files stored in your browser.

7.1 Essential Cookies

These cookies are necessary for maintaining login sessions and managing security functions. Disabling them may cause the platform to not work properly.

7.2 Functional Cookies

These cookies are used to remember your preferred language, settings, and previous session information, so you do not have to set everything up again each time.

7.3 Analytical Cookies

Anonymous analytical data is collected to understand which pages are used most and where users spend more time. This helps improve the quality of the platform.

You can delete or block cookies from your browser settings at any time.

mcw asia retains your information for a specific period based on necessity. All required information is retained while your account is active.

Even after an account is closed, financial transaction records are retained for the period required to meet applicable legal obligations in Bangladesh. Once that period has passed, the information is securely deleted or anonymized.

In cases of fraud or legal disputes, relevant information may be retained until the matter is resolved.

Every user registered on mcw asia has the following rights regarding their information:

• Access: The right to request a copy of the information held about you
• Correction: The right to request correction of inaccurate or incomplete information
• Deletion: The right to request deletion of information under certain conditions
• Objection to Processing: The right to object to the processing of your information for certain purposes
• Portability: The right to receive your information in a common format
• Withdrawal of Consent: The right to withdraw previously given consent at any time

To exercise these rights, contact mcw asia through 24/7 live chat support or by email at [email protected]. However, some information may not be possible to delete due to legal obligations.

All services on mcw asia are strictly for those aged 21 and above. It is completely prohibited for anyone under 21 to open an account or use the platform.

If a minor attempts to create an account, it will be detected during the KYC verification process and the account will be closed immediately. Any information collected from that account will be deleted as soon as possible without being used for any purpose.

To learn more about controlling a minor child's or dependent's access to the platform, read mcw asia's Responsible Gaming Guidelines.

mcw asia reserves the right to change or update this privacy policy as needed. If any significant changes are made, users will be notified via their registered email or mobile number.

Continued use of the platform after a policy change will be considered as acceptance of the new policy. It is therefore advised to visit this page regularly to stay informed about the latest policy.

If you have any questions or feedback about this policy, you may also visit the Frequently Asked Questions section for general inquiries.

For any questions, complaints, or information-related requests regarding this privacy policy, contact mcw asia through the following:

• 24/7 live chat support — available in both Bengali and English
• Email: [email protected]

After receiving your request, mcw asia will try to respond within a reasonable time. More complex matters may take a little longer, but every request is taken seriously.